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1). Are your items brand new?

All items are guaranteed brand new. We do not sell any used items.

2). Are the products are authentic?

Yes,all products are authentic.All items are made of original materials and all comes with original accessories.

3). Why are products so cheap on ?

According to the sales Volume in every country,louboutinn shoes has quantitalive formulate for every month. Meanwhile,every month,there will be some products can't be sold out,so they are stocks on hand. We have agreement with the louboutinn factory. We import the unsold products from them directly.Of cause,the purchase price is low,so we can sell louboutinn shoes as so low price to customers.

4). What if I cannot place an order successfully online?

Firstly, please check out whether there are plugs in your explorer, which sometimes result in the failure of payment. Secondly, check your credit card type and No. They must be acceptable on our website. If no way works, please contact us by email at

5) .If I can place the order by phone or any other methods?

Sorry to tell you that we only accept the order placed online. The phone order would not be acceptable.

6). How can I select the correct size for my shoes?

You can follow the size chart on our site, if there is some problem, please make contact with us customer service via mail, they would help you settle the matter.

7) . What happens after I place the order?

After placing the order you will receive an immediate order confirmation along with an all order's information.We will ship your order as soon as possible. send your track number by email .You can check your packages with track number on express website.

8). If I need to cancel an order. How can I do this?

If you have placed an order and would like to cancel it later, please email us at ASAP. If your order has not been processed or dispatched, we can cancel it free of charge. If your order has been packed well and you still want to cancel it, we are afraid a 5% packing fee will be deducted from your refund. If your order has been dispatched, we will have no way to cancel it. After receiving your order you can decide whether to keep it or return it.

9). How much shipping fee will be charged for each order?

We provide fast and traceable shipping worldwide with NO charges!

10). Can I track my order online?

Yea, you can track your order online since your order dispatch out.